Outlook For Mac Subfolders Missing

Subfolders missing on iOS and Android Mail/Outlook App after importing. Using Exchange Online with my Outlook on Windows and macOS. In the image you can see that the mail folders in my On My Mac section are currently displayed. Thus, if you move your cursor to the circled area you’d see a Hide button. If you click this button your folders would disappear. Similarly, the mail folders in the iCloud section are currently not displayed. If you moved your cursor to the circled.

If you have a Microsoft Exchange account, you can share and delegate Outlook e-mail messages, events, contacts, tasks, and notes with people who are on the same Exchange server.

Sharing is most often used by peers who are working on the same project. The shared folder appears under a separate account in the other user's navigation pane. Depending on the sharing permissions, the person may be able to read, create, edit, or delete items in the shared folder.

Delegation involves granting permission to another person, known as a delegate, to receive and respond to e-mail messages and meeting requests on your behalf. You can also grant additional permissions that allow your delegate to read, create, or edit items in your Exchange account.

Note: When you delegate or share an address book, calendar, or mail folder, delegates or users who share those folders could view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Options for sharing a folder

When you share a folder, you can set permissions that define what each user who accesses the folder can do:

Permission level

Activities that a sharing user can perform

Owner

Create, read, modify, and delete all items in the shared folder. As an owner, a user can change the permission levels that others have for the folder.

Publishing Editor

Create, read, modify, and delete all items, and create subfolders.

Editor

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Create, read, modify, and delete all items.

Publishing Author

Create and read items, create subfolders, and modify and delete items that you create.

Author

Create and read items, and modify and delete items that you create.

Nonediting Author

Create and read items, and delete items that you create.

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Read items only.

Contributor

Create items only.

Custom

Perform activities defined by the folder owner.

Free/Busy time, subject, location

For calendar sharing only, read the free/busy information, subject, and location of calendar events

Free/Busy time

For calendar sharing only, read the free/busy information of calendar events

None

Not perform any activity. The user remains on the permissions list but has no permission and cannot open the folder.

Options for delegating a folder

When you add a delegate, you can give the delegate separate permission levels for your calendar, inbox, address book, tasks, and notes folders:

Permission level

Activities that a delegate can perform

Editor

Read, create, and modify items, including modifying and deleting items that the account owner created. For example, a delegate with Editor permissions can create meeting requests directly in the account owner's calendar and respond to meeting requests on the account owner's behalf.

Author

Read and create items, and modify and delete items that he or she creates.

Reviewer

Read items only. For example, the delegate can read messages in the account owner's inbox.

See also

By default, messages that are sent to you are stored in your Inbox. But you can organize your messages into a hierarchical folder system and adjust it as your needs change.

Default folders

Your account starts with these default folders:

  • Inbox Incoming messages arrive in your Inbox unless you've created an Inbox rule to redirect them to another folder, or they're identified as junk email.
  • Drafts If you create or respond to a message, but can't finish it right away, it will automatically be saved to your Drafts folder. You can come back to the message later to continue editing it, and then send it.
  • Sent Items By default, a copy of every message you send is put in your Sent Items folder.
  • Deleted Items When you delete a message, it's moved to the Deleted Items folder.
  • Junk Email Messages that have junk email characteristics but that aren't blocked by a spam filter before they reach your mailbox will automatically be moved to this folder.

You may see other folders that have been created by your administrator.

Right-click menu for folders

Most of what you can do with a folder will be found in the right-click menu. Actions you can take include:

  • New Folder Use this to create a new sub-folder in the folder you right-clicked. Note: Due to possible mail delivery and syncing issues, do not create subfolders of the 'Inbox.'
  • Rename Folder Rename the folder. You can't rename the default folders, such as the Inbox folder.
  • Delete Delete the entire folder. Delete will move the folder to the Deleted Items folder.
  • Delete All Deletes everything in the folder, including any sub-folders.
  • Move Folder Opens a window where you can select a folder to move this folder to. You can also move a folder by clicking it and dragging it to where you want it.
  • Mark all as read Marks every item in the folder as read.
  • Permissions Allows you to manage who has access to your access.
  • Folder Properties Allows you to review your storage, permissions, and other settings related to your account.

Creating folders

You can create additional folders to organize your messages any way you want. For example, you can create a folder for a specific project, or for all messages sent by a particular person, or all messages sent to a distribution group that you're a member of.

To create a new folder, right-click the parent folder you want to create the new folder in. If you want a top-level folder (a folder at the same level as your Inbox), you would use your mailbox as the parent folder. Note: Do not create subfolders of the 'Inbox' due to possible mail delivery and syncing issues.

To create a folder within your account:

  1. Right-click your account.
  2. Click New Folder.
  3. Type the name you want to use for this folder and press Enter key.

Moving folders

There are two ways to move a folder.

  • Click the folder you want to move and drag it to where you want it.
  • Right-click the folder you want to move and click Move Folder. A window will pop up that will allow you to search for the destination folder. Click the folder you want to move to and click Move. Or click Cancel to close the move folder window without moving the folder.

The Deleted Items folder

When you delete a message, it's first moved to the Deleted Items folder. You can either let messages stay there, or you can set Outlook to automatically empty your Deleted Items folder when you sign out. Your administrator may have set up a policy to empty items from your Deleted Items folder after they've been there for a preset number of days. For example, there may be a policy that removes anything that's been in your Deleted Items folder for 30 days.

What else do I need to know?

  • The folders you create can be at the same level as your default folders, for example, the Inbox or Sent Items folders. Or, you can create sub-folders within any existing email folder. Due to possible mail delivery and syncing issues, do not create subfolders of the default 'Inbox' folder.
  • If you want to create a personal information folder as a sub-folder to a mail folder, you can create the folder and then move it to the location you want. Some folders, for example, the Inbox, can't be moved to another location.
  • Some folders, for example, the Inbox, can't be renamed. If the folder can't be renamed, the Rename option in the menu will appear dimmed.
  • After you delete a folder, it's moved to the Deleted Items folder. The folder isn't permanently removed until you empty the Deleted Items folder or delete the folder from the Deleted Items folder.